How will I know if my order has shipped?Quynh NhuWe’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
Frequently Asked Questions
Are there conditions for returns and exchanges?Quynh NhuYes. We'll need your items to be unwashed and unworn, with the hangtag still attached. And don't forget your proof of purchase. We'll need to you request for your return authorization within 30 days of receiving your order. For more information please see our Returns & Refunds policy..
What if I like a product that’s listed as “Sold Out” online?Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.
What if I make a mistake in my order?Please contact us at [email protected] and we will work to correct the problem as soon as possible.
How quickly will my order ship out?Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the VN (USPS will take care the rest).
How long will it take to receive my order?Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
How secure is my personal information?Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction. For more information please have a look at part – Privacy Notice at the bottom of the website. Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest).
Do you ship to my country?Quynh NhuUnfortunately, we ship only within the US.
How can I track my shipment?Quynh NhuOnce we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order's shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.
How do I know what size to choose?Quynh NhuYou can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.